Hello! I'm Cheryl
Over my career, I have developed a deep understanding of planning, managing and bringing to life high quality products for global financial services.
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​Passionate about streamlining and elevating the digital client experience; I have this ethos built into all product interactions.
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The opportunities I have had working with clients and 3rd party technology partners has me experienced in multi tiered complex architectures with internal and external integration points.
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My personal values are very important to me and drive me to promote a positive culture of collaboration, strong relationships and individual ownership.
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My career history has included extensive experience in software quality which gives me a clear advantage in the Product arena - I strive for 'quality built in' with everything I do!
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Cheryl George
Director | Product Manager | Digital Adoption Lead
Email:
Location:
Edinburgh, Scotland, United Kingdom
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EXPERIENCE
2017-2024
BNY | Bank of New York Mellon
Director | Product Manager | Global Digital Adoption Lead
As Product Manager for the Global Transfer Agency Online sites, I have been successful at creating and maintaining (from inception to BAU) the EMEA TAOnline portals for Advisors, Investors and Clients.
This has included the creation and day to day delivery of the Product Roadmap and Strategy; including 3rd and 4th party vendors and their delivery/release schedules.
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Client engagement has been pivotal in the delivery of the roadmap and engaging closely with the client to understand and deliver to their strategy alongside that of BNY has been the basis of the working week.
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Additionally as new clients are engaged my role has seen me form part of the RFP, onto creating the client launch once the business has been won, onto getting the client migrated and live and then finally onto keeping the online portals alive and relevant for the client with their tailored Product Roadmap
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Key product features:
Self service oriented portal | Online dealing | Online registration | Online messaging | Online and AI driven chat | Online personal details change | Document upload - KYC/other | Online Identification verification | Online account upgrade​​ | Online KYC
2015-2017
Director | Test Consultant and Manager
Citi Group
As part of the IBOR programme, working across clients Abrdn and Citi technology, the role included setting up the testing team and associated Test Strategy to see this migration live
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Key focus:
Test Strategy | Introduced Test Automation suite | Test Plan and Schedule | Sourced entire test team | Stakeholder progress reporting | Day to day management of the testing team and delivery tasks
2011-2015
Director | Senior Test Consultant
BNY | Bank of New York Mellon
Responsible for setting up and managing the day to day test programme across the EMEA change programme
​Key focus:
Test Strategy | Introduced Test Automation suite | Test Plan and Schedule | Sourced entire test team | Stakeholder progress reporting | Day to day management of the testing team and delivery tasks​
2009-2011
Senior Test Consultant
abrdn
First establishing a Test Process Optimisation programme where over 1 year, the test efficiency of the team increased by 22% measured by execution over time
This included the introduction of test automation, an entire test Policy and Test Strategy which agreed and signed off by key Stakeholders within the organisation. These best practices were disseminated and trained into each individual test team member with clear measures and objectives
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During this process, managed the day to day activities of the test programme and supporting deliverables
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​Key focus:
Test Process Optimisation | Test Strategy | Test Automation suite | Test Plan and Schedule | Sourced entire test team | Stakeholder progress reporting | Day to day management of the testing team and delivery tasks
2007-2009
Test Consultant and Manager
Friends Provident
Responsible for setting up and managing the day to day test programme across the EMEA change programme
​Key focus:
Test Strategy | Test Automation suite | Test Plan and Schedule | Sourced test team | Stakeholder progress reporting | Day to day management of the testing team and delivery tasks​
2002-2006
eBusiness Product and Test Consultant
Friends Provident
Working for a small management consultancy, delivering Test Consultancy and Product Management to Friends Provident on the introduction of their eBusiness platform for advisors
​Key focus:
Product Management | Test Strategy | Test Automation suite | Test Plan and Schedule | Stakeholder progress reporting | Day to day management of the testing deliverables and product schedule​
EDUCATION
2024 - Scheduled
SAID Oxford Business School - AI programme
Certification
Scheduled for October 2024
On the Oxford Artificial Intelligence Programme from Saïd Business School, University of Oxford, you'll study one of the most prominent technologies changing the future of work: artificial intelligence, including the mechanics of machine learning, neural networks, and the associated ethics. Guided by Oxford academics and industry experts, you will explore the capabilities of AI and how to create an AI strategy fit for your industry.
2024
Certification
WestCoast Scotland
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Social Media for Business
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Digital Marketing Review
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Email as a Promotional Tool for Business
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Understanding Search Engine Optimisation for Business
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Digital Marketing for Business on x, Facebook, Instagram, Snapchat, TikTok, LinkedIn
2015
Certification
Silicone Beach Marketng
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Set up, manage, optimise & deliver integrated social media marketing campaigns
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Social Media Tools
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Social Media campaigns on X, Facebook
2014
ISTQB | CTEL - Certified Tester Expert Level
Certification
2013
Certificate
ISTQB | CTAL - Certified Tester Advanced Level
2012
Certificate
ISTQB | CTFL - Certified Tester Foundation Level
Employers & key client engagement
SKILLS
Product Management - Advanced
Product Strategy & Roadmap - Advanced
Agile Methodologies - Proficient
Client engagement - Advanced
Programme Management - Advanced
Stakeholder Management - Advanced
EXPERTISE
Product Strategy
Understanding that the user experience is a living concept, keeping up to date is key to an on trend product.
Having a product is not the measure of success, having a product that is used and delivered on its intended purpose is how I measure myself
Client and Stakeholder Engagement
Working with clients and Stakeholders and building strong client relationships is at the heart of my values.
Nothing makes me happier than speaking to my client or stakeholder, which I will undertake very regularly not just when there is an issue to solve!
Test Strategy
Quality has got to be built into the heart of every Product.
My experience in Testing and Quality assurance has given me a unique advantage in that I am able to ensure quality with the Product delivery
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